Apprenticeship Learner Success Stories
Don't just take our word for it - read what our learners have to say about their apprenticeship programme
Leadership & Management Success Stories
Sophie Marshall Majestic Wine - Leadership and Management Diploma Level 3
"I really enjoyed learning more about how the business works and more of the 'behind the scenes' tasks. I am used to being customer facing and focused on that and it was good to be able to see the business from another perspective."
L'Occitane - ILM Management Diploma Level 3
"Richard has been supportive, patient and understanding for the last year and a half, his attitude towards me and the way that I learn has been positive and pragmatic throughout and without him there’s no way I would have got this far! He has also dealt with and helped me to deal with challenges along the way effectively and provided me with some valuable tips and insights on how to complete assignments, structure my workload and manage my time. He is always approachable and from my point of view this is an invaluable quality for a trainer - throughout the course if I had a problem or query, I had no doubt he would do his best to help me - and I have really enjoyed working with him. I will miss our Teams calls! Also, Fareport as an organisation seems quite aware of disability and mental health and how they affect learners, this is another reason for my recommendation."
Toolstation - ILM Diploma Level 3
I found the course thoroughly enjoyable and particularly enjoyed the knowledge assignments and learning about the different theories. I felt the 1 to 1 sessions with my trainer were very beneficial and I also really enjoyed the EPA interviews.
The support from my trainer has been excellent throughout, and the course was very well structured and enjoyable.
Sarah Trimby The Integrated Care Clinics - Leadership & Management Level 5
"Completing this qualification has helped me recognise my existing abilities, and has given me the confidence to go for new opportunities both in and out of work. It also helped prepare me for my current role which I started in May this year, and has helped me gain a more rounded knowledge of my organisation as a whole. I am really excited with what the future brings, and I hope to develop even further in my role over the next few months."
Hampshire County Council - Leadership & Management Level 5
“Just want to say that there is simply no way I could have completed this without your ongoing support and commitment and determination, so a massive thank you for the encouragement, help, time and effort you spent in regard to providing learning support to my apprenticeship: Always responsive and always positive”.
Hampshire County Council (Portchester Community School) - Diploma in Leadership & Management
"I found the apprenticeship well formulated, adaptable to my needs as a learner and to the demands of the workplace and I really enjoyed finding new techniques which have helped me in my role."
IN-SYNC Group - Leadership & Management (Team Leader/ Supervisor) Level 3
“This course came at a great time and has helped guide my knowledge, resources and decision making; improving my skills and attributes, senior professionalism and validity of my efforts along the way. The feedback and support from my trainer, Emma, has helped a great deal, ensuring I keep an effective home / work balance, stay focused and organised while encouraging my strengths in every aspect. It has been a pleasure to have met and worked with Emma, her view on life has helped reshape my own perspectives for the better and I would like to take this opportunity to thank her for her hard work and dedication, helping me mature to the individual I am.”
Phase Eight - Leadership & Management Level 5
“I really enjoyed the modules on Communication, Managing People, Leading People, Management of Self and Self-Awareness. I felt that the theories I researched and tasks completed were really applicable to my role and helped me approach situations differently and with a wider skillset. Sandra was extremely supportive, adaptive to feedback and extremely passionate about learning and the diploma and she was a real ambassador for apprenticeships and Fareport. She was also motivating and encouraging and achieved the right balance of understanding my circumstances and pushing me further! I can honestly say that I would not have achieved my diploma without her positive input and I would like to thank her for all her hard work and support."
David Ryder Import Services - Leadership & Management Level 5
“To get further in my career I needed a bit more education, to set myself up for life. I thought at my age, it would be a breeze. But it was challenging. My assessor kept me going. By doing the management courses I managed to get myself up the management chain. Now I’m a shift manager. I manage up to 40+ people at any one time. I’m solely responsible for their welfare, health and safety, and their career paths as well."
Liam P Theo Paphitis Retail Group - Leadership & Management Level 3 (Team Leader / Supervisor)
“The qualification has helped me out massively to see how a business is run. Not just in my store but as a whole company. It has helped me see the weaknesses that I possessed and how I can improve of them such as conflict in my own team and having difficult conversations. The highlights have been an improved store due to me finding better way of delegating and managing my team. It has been a great experience and I am extremely pleased that I have passed to further my career in the future".
Jamie S Majestic Wine - Leadership & Management Level 3 (Team Leader / Supervisor)
“Completing this qualification has given me a greater understanding of my role. I have been a manager for 12 years and I found that the work I undertook as part if this diploma really helped me to see where I had succeeded in the past and replicate this, as well as areas I needed to work on. Example of the latter being my soft skills in terms of feedback to team members and tackling areas to improve in others. Team development, and motivation is certainly an area I took interest in and now have a formalised structure to help me understand the processes involved. I do feel more confident as a manager and have been able to develop myself so that now I am managing two sites, an opportunity that I am only able to embrace through having the extra skills that the diploma has given me."
Jon Gotham RJS Waste Management - Leadership & Management Level 5
Jon said a key benefit of the programme was "broadening my knowledge of management techniques, which has enabled me to choose the styles and approaches that most resonate with me”.
Project Management Success Stories
Paul Gumma Hampshire County Council - Associate Project Manager Level 4
"Very knowledgable trainer, useful tools and techniques that can apply to project management roles in all environments."
Laura Winfield Hampshire County Council - Associate Project Manager Level 4
"I really enjoyed the contextualisation sessions which helped put the learning in to practice. I have also found it helpful to have the option to go in to college on study days for some additional support to complete work. My tutor was very supportive and ensured I got through the course. It was helpful to be able to access support face to face and over the phone/ zoom."
Retail Success Stories
Selfridges - Retailer Level 2
"Jackie Kybert was my Trainer and she was amazing. She has been very helpful throughout the course and has helped me enormously to develop skills that I lacked, such as confidence & communication."
Thomas King Southern Co-Op - Retail Team Leader Level 3
"My favourite aspect were the workshops at Lakeside which were very good, well structured and planned. Great standard of workshops and support throughout."
Chanel Selfridges - Retailer Level 2
"One of the benefits of the programme is that it really opens you up to the business. You get to get more involved, meeting people and gaining relationships with team members that you may not have had the chance to meet otherwise. It's not an easy course, so you have to be ready to put the work in, but there will be personal rewards and benefits at the end. You get out what you put in!"
Chelsea Bloomfield Ralph Lauren (Bicester Village) - Retail Management Level 3
"I have learned a lot with my trainer, and learned new skills that will help me progress onto a new role. The course has helped me become more confident in my current role and I hope to implement what I have learnt into my job."
Hannah Fallowfield Ralph Lauren (Bicester Village) - Retail Management Level 3
"I really enjoyed doing the story boards and showcasing my best work. I learnt so much with booklets and it's made me a stronger worker."
Maison Seaber Ralph Lauren (Bicester Village) - Retail Management Level 3
"I really enjoyed completing these units, I found the fact finding part the best as I had to find and learn new information.
Emma J East of England Co-Op - Retail Team Leader Level 3
"The apprenticeship programme has been full of ups and downs but it is all worth it. It has given me a wealth of knowledge about the industry that I work in and the processes that we follow on a daily basis. My top tips for your End Point Assessment would be to be organised and prepared. Know exactly what you want to achieve and create a clear plan. I found prompt cards a key tool for success. You will only get out what you put in so give it your all."
Shelby Selfridges - Retailer Level 2
"It's an opportunity to learn about yourself and your business. Identifying and building on key skills that will continue to support your career and personal development in roles going forward. There was a section around personal development that helped me identify key skills such as how I manage my time and workload, which are important skills to have to be successful. My advice to someone about to start an apprenticeship is to understand the commitment and time scale, but be open to opportunities that come your way - you never know what you could learn!"
Liz Owen The Range - Retail Level 2, Team Leading and Retail Management Level 3
"Not long after I started working at The Range four an a half years ago, I was given the opportunity to complete the Retail Skills Level 2 Apprenticeship with Fareport. After having completed this accreditation my job role changed and I was able to then attain the Team Leading Level 2 qualification.
This really benefitted me and helped me to understand the principles of leading a team, communication and the importance of feedback. With this knowledge it has helped me to secure a supervisory role within the store, which has helped me to gain confidence.
As my role progressed, I started to take on more responsibilities in supporting the department manager, which has now enabled me to start my Retail Skills Level 3 in Management.
This has given me more opportunities to learn about the role of department manager and now I am proud to say that I have just been promoted to run my own department."
Kim Rowe The Range - Retail Level 2
"I left school with very few qualifications and then brought up a child up on my own for 10 years. By completing the apprenticeship it has given me the opportunity to achieve something worthwhile and for myself. It has boosted my confidence in my work and home life and I feel that it has been beneficial to me. I am so pleased to now have my Level 1 in English and Maths and a Level 2 NVQ in Retail.
Finishing this qualification and the support from my assessor has motivated me to now start my Level 2 apprenticeship in Team Leading. This will help further my career and made me realise that you can achieve in your life with the right support and determination."
Customer Service Success Stories
Test Valley Borough Council - Customer Service Level 3
"I chose to be an apprentice, to develop my IT office skills but ultimately a career change. Although I have experience in Customer Services, I hadn’t worked in an office environment. That’s what really appealed to me about the apprenticeship. A real opportunity to develop, grow and gain valuable skills.
I think my main concern was, how the time would be split working on NVQ and the job role. Although this isn’t an issue as I have time for both.
Every day is different and you learn new things all the time. A Customer Services advisor is a hands on job and I really enjoy being able to help customers. Having time to work on my NVQ but also being employed full time, earning whilst learning is great. I don’t have to attend college, I have meetings with my trainer once a month and submit my assignments online. My Manager and team are a great support, there’s a great work ethic at Test Valley Borough Council.
I would recommend an apprenticeship as you can learn whilst being in employment and develop and gain new skills. The opportunities are great, being involved in HAP and meeting other apprentices and taking part in training courses."
Business Administration Success Stories
Hampshire & Isle of Wight Wildlife Trust - Business Administrator Level 3
"I enjoyed my training sessions and the assignment tasks. I found the research aspect interesting and I feel that it provided me with an opportunity to learn about parts of business that I wouldn't have the opportunity to if I wasn't doing an apprenticeship.
Personally I have had a really positive experience with Fareport. My trainer, Sarah Pettet, has provided excellent training and was really knowledgeable and approachable and I will miss working with her! Training sessions were always clear and interesting."
Ryman - Business Administrator Level 3
“I enjoyed learning about the company policies and how they are implemented throughout the business. As well as this I enjoyed completing my project and reviewing what I have learnt and the importance of my role over the last year. Marsha has been very supportive throughout the course, and was always well prepared. Her feedback always helped me with progressing through the course and developing my assignments."
Caroline Foster Ascenti - Business Administrator Level 3
“The course is an excellent way of gaining skills and experience that employers are looking for."
Christine Munday Fareham Borough Council - Business Administration Level 4
“I have already have recommended the service. It was very organised. Sarah was focused on set tasks and also encouraged us to work hard and think outside the box. Its strengthened my skill set for the future and I believe it could help other students reach their career milestones."
Health Education England - Business Administration
“I really want to thank Andy for working with me and being so encouraging and supportive. He really understood my learning style and helped get the best out of me, I'm not sure I would have finished so strong (or at all) if he hadn't taken over as my Trainer. I think doing this apprenticeship at an early stage of my NHS career has really allowed me to grow in a supported capacity and I didn't feel as much pressure from my organisation, rather they were very willing to help me develop. I have definitely built on my confidence which has helped me become much more happy in the workplace. I am currently looking to develop my Leadership skills and am currently working on the NHS Leadership Academy Edward Jenner programme, with the intention to move up to the next level when complete. I am thinking if I do complete a Postgrad course this will be what I am leaning towards more.”
Fareport - Business Administration Level 3
“I am extremely happy and grateful for my apprenticeship experience with Fareport. I was looking to diversify my work experience and skills with a Business Administration qualification, and the opportunity that has been offered to me after many hours of work has confirmed that this was the right path for me. The experience has also helped me grow as a person; giving me confidence and highlighting areas of myself which I would like to improve on.
Andy, my trainer, has been fantastic. He pushed me to work to the best of my abilities, and was supportive and encouraging when I needed it most. Through this, I managed to complete my Business Administration Level 3 with a Distinction, and now work as HR/Board Administrator for Fareport.”
Invictus Roofing - Business Administration L3
“I feel the course helped me prepare for my current role. I have been able to use all the skills I learnt in my day to day work. I always had continuous support throughout. I am very thankful for having an amazing tutor.”
Leah Beck No Limits - Business Administration
"When I finished school I went to college for a little while and I eventually figured that college wasn’t for me. I liked the thought of being treated as a peer and a friend rather than a pupil or a student so I began to explore other options and I came across apprenticeships.
I found this apprenticeship and I really enjoyed the new experience of being a respected colleague but also still being in education, gaining a qualification and earning money! I love the fact that I am a trusted member of staff and I am responsible for my own workload but I am still an apprentice and I am still in education. It wasn’t just the fact that I no longer felt like I was a pupil sat in a classroom that made me love my apprenticeship it is also the fact that I have gained so much experience of actually working in an office environment and was able to explore other areas of the business. It has given me more confidence and motivation for my future."
Crystal Henry No Limits- Business Administration
"Doing this qualification has enabled me to learn everything required to carry out this kind of role in the workplace, which suited my circumstances better than going to school or college. I always knew the classroom environment was not for me and I learn a lot better by “doing”- this apprenticeship has allowed me to do just that! Not only have I gained masses of new skills, it has also meant I was able to explore what kind of work I would eventually like to go in to. Finally, my apprenticeship has resulted in me now having a full-time position at No Limits as an Administration Officer which has benefitted both myself and the organisation. Although it is only the beginning, this has been a strong start to my career both financially and developmentally.”
Georgina Liquid Friday - Business Administration
Georgina has been taken on by the company as an Expenses Administrator, dealing with client registrations and payroll. Her manager Mr Baines says that the right training has played a big part in helping her to progress. The balance of theory and practical work and the opportunity to complete work online caters for the needs of the business. He says that Georgina "rose to the challenge" by getting involved from day one and has taken on more responsibility in her work. She is now hoping to go on to do a Level 3 qualification in either Business Administration or Accounts. Georgina's Apprenticeship is delivered by Fareport Training and she feels that she has really benefited from work-based learning.
Georgina explained: “My apprenticeship is all about practical learning. I’ve learnt more in the past two months than I did in two years at college.”
Georgina Christopher Verwood Surgery - Business Administration Level 2
"I joined the apprenticeship scheme in May 2016 when I joined the Verwood Surgery and enrolled onto a business administration level 2 course. Through the learning I found there was lots of coursework to be completed however with the support of my mentor Sarah, it was very achievable.
Since finishing my apprenticeship I have continued to develop as an individual and within the team at the surgery. I found the apprenticeship gave me the skills and knowledge in order to work efficiently within an administration team and gave me ambitions to progress further. Due to this I have since decided to train to be a healthcare assistant (HCA) within the practice and am already qualified in phlebotomy.
The help I received throughout my course allowed me to grow and develop within my administration role whilst making steps forward in other areas, and I am now looking to finish my HCA course, and continue learning more skills within the healthcare profession.
Eleanor Timberlake Verwood Surgery - Business Administration Level 2
"The qualification has benefitted me by giving me a wide range of business admin skills that I am able to apply in the work place. The support I have received has given me the confidence to deliver what the practice expects of my role and has resulted in my contract being extended and hopefully a permanent position. The support I have received has also enabled me to pass my Functional Maths and ICT qualifications which will be a great help for the future."
Samantha Buckley Alver Vets - Business Administration Level 2
"I have worked at Alver Vets for 7 years in various roles. I am now a receptionist for the Vet practice.
I meet and greet the customers, dispense medication, answer the phone, chase the debt to us, complete the insurance forms. I also give simple advice over the phone to pet owners. The best part of my role is meeting the customers and cuddling the animals. I chose an apprenticeship to help enhance my business admin skills within my receptionist role. It will benefit me and the company. It will also help to develop my skills for future progression.
I would recommend an apprenticeship to anyone because you can earn as you learn! It is hands on and not just sitting in a class room stuck in a text book. I think I am gaining a qualification that’s adding more knowledge of business administration practices and procedures. I can help others I work with and it will give me the skills I need to progress in my career."
Health & Social Care Success Stories
Adele Byng YouTrust-Lead Adult Social Care Diploma Level 3
"There is easy access to the course and help is right at your fingertips, and the trainers are easy to talk to and understandable."
Rumour Bedden Contemplation Care - Health & Social Care Level 3
"The trainers I had were both amazing! They supported me throughout not only with the course but what was happening at work and what was happening in my life as well. I felt valued and listened to by the staff at Fareport."
Cicy Zacharias Hampshire County Council - Diploma in Leadership for Health and Social Care and Children and Young People Level 5
"Easy to understand tasks which have been set, the supervisor is always helpful and eager to support you when you have troubles."
Cicy Zacharias The You Trust - Leadership and Management in Health and Social Care Level 5
"The nicest NVQ / diploma team I've come across - they really care about those they are working with."
Rosie Hewett Fareport - Health & Social Care Level 2 and 3
"Having first joined Fareport in 2007 as part of their E2E programme, I was able to complete my NVQ Level 2 in Health and Social Care through an Apprenticeship. During this time I gained a lot more knowledge, confidence and experience working with adults with learning disabilities and Autism. With the continued support from Fareport I was given the opportunity to undertake my Level 3 Apprenticeship qualification, which I successfully completed in 2010. Four years later and I have now returned to Fareport as a Learning and Development Coordinator. I feel Fareport has given me the opportunity to develop my skills and continue learning in other areas of Health and Social Care. I can now use the skills I have learnt with Fareport to help others who wish to pursue a career in Health and Social Care, through my role as an Assessor."
Kerry-Anne Langfield Unit Manager, Adults' Health and Care - Health & Social Care Level 5
Kerry-Anne said that her highlight of the programme were the “professional discussions with my trainer - it was really useful to not only have validation that your knowledge is secure but to talk through examples of practice and receive their feedback on it.”
Joanne Miles One Community - Health & Social Care Level 5
"I’ve enjoyed learning new theories and processes and evaluating how I already work to see if there are any changes that need to be made. One part that particularly supported me in my role has been looking at certain aspects such as being person centred. I’m just about to become a CQC centre manager so it was vital I understood how the person who is supported is at the heart of all decisions. The support I received from Zoe was brilliant. She was always flexible and was able to try different methods to make the NVQ enjoyable and so that it was never a chore."
Jordanna O'Shaughnessy Health & Social Care Level 2
"I have learnt a lot from completing my Qualification. The knowledge I have gained has really helped me to develop in my job role."
Nicola Holley Fareport - Health & Social Care Level 2, 3 and 5
"Over the years of working in the Health and Social Care sector I have completed three levels of apprenticeship. I began working as a Care Assistant and completed my level 2 in Health and Social Care. With this level I gained great knowledge and understanding in caring for people in the most effective ways possible. My career path developed and I gained experience supporting different groups of vulnerable people. I went on to complete my level 3 in Health and Social Care and with this came career progression working as a Team Leader supporting Adults with Learning Disabilities. I have always thoroughly enjoyed supporting vulnerable people to work towards their goals and life ambitions and promoting a good quality of life. I also enjoyed my role supporting the team to provide an excellent level of care to all those we support.
The support I received from my Assessors at Fareport while completing my apprenticeships and the knowledge and skills gained from these qualifications spurred me continue my development. I went on to complete my level 5 in Health and Social Care. My career developed further and I work as a Deputy Manger of a Residential home supporting Adults with learning Disabilities. The apprenticeship schemes have provided me with the resources to make my achievements in my career and set goals for a future career, working as an assessor myself to support others to gain their own qualifications and set their career paths in the Health and Social Care sector."
Zoe Young Brighton and Sussex University Hospitals NHS Trust - Health & Social Care Level 2
"Before I began my level 2 health and social care apprenticeship with Fareport I was new to the care sector, therefore very anxious and didn’t have much confidence. However I’ve learnt so much through my time with the trust. I have received support when required and gained so much confidence along the way. The staff on the ward I’ve been based on have supported me greatly and been my go-to when I’ve needed extra training opportunities or just encouragement throughout. Also my trainer Emily has been very good and well organised with my units and diploma side of the apprenticeship. She’s been understanding when I’ve needed extra support and encouraged me to keep on track to get mandatory units compete. Coming to the end of this apprenticeship I have been given an opportunity of a full time position on the ward I’ve been working on and feel excited to learn more as I continue within the care environment."
Louise Rumble Abbey House - Health & Social Care Level 3
"This course has really helped me with my job role as I now understand a lot more. I have really enjoyed this course and it has espcially helped me with writing care plans and the person centred approach to this. I have had a amazing assessor to guide me through and help when I needed them. I would recommend this company to anyone."
Tina Baddams University Hospital Southamton - Health & Social Care Level 3
"Thank you all at Fareport for all the kind caring support I've had from so many staff members. You really have been amazing over the years . I'm very lucky to have a full time job at University Hospital Southampton and I'm now applying to the emergency department. I feel proud to have studied with Fareport and to tell my colleagues that I studied with you. Please give my thanks to your wonderful staff."
Hannah Franks Bentley Redclyffe House Learning Disabilities Home - Health & Social Care Level 5
"I have been doing my Apprenticeship since October 2015. I started my Level 5 whilst I was employed at Contemplation Homes Northcott House. My role was to oversee the residential aspect of the home - whilst I was there I brought in and set up a Team Leader role. Their duties included carrying out the medication rounds, supporting the junior staff, write and update care plans, carry out supervisions and work in partnership with other visiting professionals. I also set up the training room, supported new staff with the common induction standard, which then changed over to the care certificate. During my time at Northcott there have been 2 inspections by CQC. The last inspection I was the only Manager present at Northcott, which was rated Good in all areas. This is one of my proudest moments. In August I started a new job role with Numada healthcare as the Manager of Redclyffe House. I enjoy my new job and all the challenges that it brings.
I choose to undertake an apprenticeship level 5 to support me with my job role at Northcott House and to be able move my career forward. The apprenticeship has helped me do this. It will also help me with my CQC registration.
I would have no hesitation in recommending the apprenticeship, to anyone wanting to move forward with their career."
Warehousing Success Stories
Jeffrey Packham Kayospruce Ltd - Warehousing & Storage Level 2
"The apprenticeship allowed me to develop myself more then I thought it would. I didnt just learn new information and skills about my job. My assessor/trainer Shirley has also made the experience that much better, every visit was prepared and was in a very comfortable manner, she was a great trainer and a great listener and very understanding of my personal life issues that have been going on throughout the process giving me extra time to work on particular tasks. Shirley also took interest in my health issues both mental and my Dyspraxia and managed to make me feel confident in my maths with 1 to 1 training with Fay and provided work with clear to read fonts and background colours to assist my dyspraxia. The apprenticeship is a great stepping stone into further roles and other educational options. I feel like the course has allowed me to inform myself better for climbing the ladder in my role and job.
John Benjamin Learning Links - Warehousing & Storage Level 2
"I’ve been studying for a warehouse and logistics level 2 NVQ for almost a year since I have been at Learning Links. I have come so far and gained a lot of new skills. I have also recently been given the responsibility of health and safety officer and also being a mentor. My current duties are delivering and collecting furniture driving a Luton van and processing sales. I enjoy working with everyone within the company and feel I am very supported with my apprenticeship. This has given me the opportunity in life that I needed and a very rewarding career as the company’s main aim is to support people who have just got a place and are struggling financially and to see their faces and how happy they are when delivering a bed or pots and pans and bedding is amazing and rewarding. I feel the apprenticeship has given me a lot of knowledge to hopefully gain promotion within the company and also improve my skills."
Matthew Close Warehousing & Storage Level 2
"I am a warehouse operative in Gosport and completing a warehousing NVQ. In my role I pick orders, label stock, palletise boxes and carry out general cleaning in the warehouse. I enjoy palletising boxes best as this is more challenging and has to be done right, it must be perfect and not stacked too high so they are safe.
I chose the apprenticeship as it is a new way to learn new skills and I really enjoy it. I would encourage anyone to do an NVQ. It is a new way of learning at work and it is fun. It can sound boring on the job title but it is more interesting and the job is more exciting and fun.
I think that I will gain skills that will help me in my career and I would like to be a supervisor one day. This apprenticeship is giving me the skills to use a fork lift, palletise and other Warehousing jobs ready to be a supervisor."