Team Leader Level 3

Knowledge

Knowledge (K) – The theoretical understanding an apprentice needs to perform their role effectively. This includes industry-specific principles, regulations, and best practices.

• K1: Performance management techniques.
• K2: How to identify the learning needs of others and solutions to address them.
• K3: Processes and policies which support the delivery of operational requirements.
• K4: Project management tools and techniques.
• K5: Relevant regulation, legislation, and compliance that impacts their role and the organisation.
• K6: Organisational strategy and objectives and how their role impacts on them.
• K7: How to manage resources to implement operational and team plans.
• K8: Time management and prioritisation tools.
• K9: Communication techniques including presentation skills, negotiation and influencing skills.
• K10: Policy and procedure relating to people and organisational culture.
• K11: Stakeholder management.
• K12: Problem-solving and decision-making principles.
• K13: Principles of change management and continuous improvement.
• K14: IT and software used to support the activities of the business.
• K15: External factors that affect the workplace, such as sustainability and net carbon zero, and how they are managed.
• K16: The impact that internal and external factors such as environmental impacts, have on their role.
• K17: Leadership and management approaches.
• K18: The purpose of their role within the organisation, including their level of responsibility and accountability.
• K19: The impact that cross-team working has in the delivery of organisational objectives.
• K20: How to collate, interpret and communicate data and information to meet the needs of different audiences.
• K21: The wider social and economic environment in which the organisation operates.
• K22: Approaches to managing budgets, and options and choices to maximise efficient use of resources.
• K23: Principles of equity, diversity and inclusion in the workplace and their impact on the organisation and the team.

More information on the Standard is available here.

Skills

Skills (S) – The practical abilities developed through training and hands-on experience. These are the technical and transferable skills required for the job.

• S1: Use resources to implement operational and team plans.
• S2: Use tools to organise, prioritise and allocate daily and weekly work activities.
• S3: Able to collate and interpret data and information and create reports.
• S4: Identify and support the development of the team through informal coaching and continuous professional development.
• S5: Use information and problem-solving techniques to provide solutions and influence the decision-making process.
• S6: Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
• S7: Review work processes to identify opportunities to improve performance and for continuous improvement.
• S8: Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
• S9: Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
• S10: Manage others through change by identifying challenges and the activities to resolve them.
• S11: Interpret organisational strategy and communicate how this impacts others.
• S12: Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
• S13: Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
• S14: Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
• S15: Manage and maintain relationships with a diverse workforce and stakeholders.
• S16: Negotiate with and challenge stakeholders to manage change and reduce conflict.
• S17: Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
• S18: Identify future changes in the sector such as technology advances that may impact their organisation.
• S19: Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Behaviours

Behaviours (B) – The professional attitudes and values expected in the workplace. These include teamwork, adaptability, problem-solving, and ethical responsibility.

• B1: Acts professionally, ethically and with integrity.
• B2: Supports an inclusive culture, treating colleagues and external stakeholders fairly and with respect.
• B3: Takes accountability and ownership of their tasks and workload.
• B4: Seeks learning opportunities and continuous professional development.
• B5: Works flexibly and adapts to circumstances.