The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector. The Customer Service Practitioner qualification offers the opportunity to learn, review and reflect on practices as well as take new skills learned and put them into practice within the workplace.
To successfully complete this qualification you will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
What you will learn?
Understanding who your Customers are
The Customer experience
Budgeting and Cost Control
And much more...
End-point assessment – What is this?
End point assessment or “EPA” has been created to assess the knowledge, skills and behaviours gained throughout the qualification. EPA is conducted by an external independent body chosen by the employer.
EPA offers the chance to showcase your skills and be awarded a grade that reflects your performance.
EPA will consist of the below activities: