Operations Manager Level 5

Develop the leadership skills and strategic knowledge needed to excel as an operations manager. This comprehensive apprenticeship empowers you to oversee teams, manage complex projects, and deliver operational excellence across your organisation. Whether you’re stepping up to a management role or refining your existing skills, this programme will give you the tools to lead with confidence and achieve measurable results.

Course Materials: Operations Manager Level 5 Overview

Duration: 14-17 monthsCourse Fee Information
Operations Manager Level 5

Overview

The Operations/Departmental Manager Apprenticeship is ideal for individuals in senior management roles with direct responsibilities for leading teams and driving performance across various industries and sectors. It offers a valuable opportunity for leaders to enhance their people management skills and gain fresh techniques that can be applied directly to their workplace.

To successfully complete this apprenticeship, you’ll manage teams and projects to achieve departmental goals aligned with your organisation’s strategy. You’ll also develop a strong understanding of leadership and motivation techniques, learning how to apply these effectively to improve team performance and manage supervisors and team leaders with confidence.

Example roles could be Senior or department managers in HR, Finance, Support Services, Retail, or Distribution, typically managing a team of first line managers.

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Duration:14-17 months
Standard and Level:Operations Manager Level 5 Standard
Entry requirements:

Candidates should already be working at a Senior Management level and have direct line reports within their job role. Employers may also provide additional entry criteria.

Learners aged 18 who do not have exemptions will still be required to achieve Level 2 Functional Skills.  
 
Learners over 19 will have the option to either opt in or out of Functional Skills training and examinations. For those who choose to opt out, Fareport remains committed to supporting all learners in developing their literacy and numeracy skills by embedding these essential topics within the curriculum and assessments of the apprenticeship.  

To be eligible for an Apprenticeship you (or the apprentice) must:

  • Be living and working in England
  • Be 16 years old or above
  • Have the legal right to work in the UK
  • Have maintained UK residency for the last 3 years
  • Be employed in a real job; they may be an existing employee or a new hire
  • Work towards achieving an approved apprenticeship standard or framework
  • Work at least 30 hours a week
  • Be able to commit to the apprenticeship and its requirements
  • Not hold a prior qualification at the same or higher level in the same subject area
  • Not undertake or benefit from DfE funding during their apprenticeship programme, including Student Loans.
  • Have apprenticeship training and employment that lasts at least 12 months.
Cost:Fully funded through the Apprenticeship Levy or 95% government-funded for eligible employers, with minimal contribution required.

Knowledge


Knowledge (K) – The theoretical understanding an apprentice needs to perform their role effectively. This includes industry-specific principles, regulations, and best practices.

  • K1: Presentation skills and methods.
  • K2: Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation.
  • K3: Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders.
  • K4: Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning.
  • K5: IT and software tools used to support the current and future needs of the organisation, including advances in technology.
  • K6: Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making.
  • K7: Financial management techniques and implications of decisions for budgets.
  • K8: How to identify and manage organisational improvement opportunities.
  • K9: Project management tools and techniques.
  • K10: Methods used to identify, manage and prioritise stakeholder relationships.
  • K11: The current and future needs of the sector and the impact on their organisation.
  • K12: Problem solving and decision-making techniques.
  • K13: Influencing and negotiation models and techniques.
  • K14: Conflict resolution and mediation processes.
  • K15: Communication techniques and approaches.
  • K16: Ethics and values-based leadership theories and principles, for example employee wellbeing.
  • K17: Change management concepts and methods for implementing change within the organisation.
  • K18: Leadership and management tools and techniques.
  • K19: The sector in which the organisation operates and its impact on their role.
  • K20: The continuous development requirements and learning needs of their team.
  • K21: Business continuity principles, including risk assessment, contingency planning and disaster recovery.
  • K22: Organisational policies and procedures, for example health and safety.
  • K23: Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability.
  • K24: Coaching and mentoring techniques.
  • K25: The strategic direction of the organisation and the impact on operational plans.

More information on the Standard is available here.

Skills


Skills (S) – The practical abilities developed through training and hands-on experience. These are the technical and transferable skills required for the job.

  • S1: Communicate and present information to stakeholders using different types of media.
  • S2: Identify problems and provide solutions.
  • S3: Manage and set goals and accountabilities for individuals and teams.
  • S4: Analyse performance data for individuals and teams to identify areas for improvement.
  • S5: Manage and influence project activity to deliver within budget and resource requirements.
  • S6: Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.
  • S7: Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.
  • S8: Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.
  • S9: Research, interpret and analyse information to inform the implementation of business plans or projects.
  • S10: Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.
  • S11: Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.
  • S12: Manage continuous improvement and change for their team and organisation.
  • S13: Analyse and prioritise organisation activities in response to the operating environment.
  • S14: Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.
  • S15: Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
  • S16: Influence and negotiate with stakeholders to shape and agree goals and outcomes.
  • S17: Manage relationships across multiple and diverse stakeholders.
  • S18: Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.
  • S19: Manage and facilitate learning and continuous professional development for their team.
  • S20: Coach and mentor individuals within their team.
  • S21: Develop and implement operational plans that align with the strategic direction of the organisation.

Behaviours


Behaviours (B) – The professional attitudes and values expected in the workplace. These include teamwork, adaptability, problem-solving, and ethical responsibility.

  • B1: Acts professionally, ethically and with integrity.
  • B2: Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect.
  • B3: Takes accountability and ownership of their own and the team’s tasks and workload.
  • B4: Seeks learning opportunities and continuous professional development for self and the wider team.
  • B5: Works flexibly and adapts to circumstances.
  • B6: Works collaboratively with others across the organisation and stakeholders.
Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/ provider as ready for end-point assessment of their knowledge and practical capabilities. In most cases, the assessment will be graded and must show the apprentice is fully competent and productive in the occupation. 
Operational Department Manager End Point Assessment consists of: 
  • Project with Report 
  • Professional Discussion underpinned by Portfolio of Evidence 

Just want to say that there is simply no way I could have completed this without your ongoing support and commitment and determination

Q. I am not a resident of England, can I still study this course?
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Q. Is Operations Manager a good career?
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Q. Why choose Fareport as your Training Provider?
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Why choose to learn with Fareport Training?

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Fareport Training was established in 1981 in order to offer young people a route into work through work based training. In 2014 the business was purchased with support from entrepreneur Theo Paphitis by Natalie Cahill and Marinos Paphitis. Since then we have been building on Fareport’s excellent reputation for high quality training and delivering training and apprenticeships across England. We are proud to offer:

  • Expert-Led Instruction: Gain insights from industry leaders and seasoned professionals.
  • Cutting-Edge Curriculum: Stay ahead with the latest trends, tools, and techniques.
  • Flexible Learning Options: Balance your education with your professional and personal life.

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