BTEC Level 3 Diploma in Customer Service
BTEC Diploma in Customer Service (QCF)
Preferably GCSE English and Maths at Grade A-C or equivalent i.e. Functional Skills or Key Skills. However, applications are assessed on an individual basis following initial assessment of English, Maths and ICT.
The BTEC Level 3 Diploma in Customer Service (QCF) is for learners who work in, or who want to work in customer service roles such as:
Customer Service Supervisor
Customer Relationship Manager
Customer Service Team leader
Client Services Officer Events Coordinator
The qualification gives learners the opportunity to:
develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry
develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service
develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS)
have existing skills recognised
achieve a nationally-recognised Level 3 qualification.
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