Retail Team Leader 

Qualification  

Retail 

Level 

Duration  

12-18 months 
Retail apprentice in supermarket

 

Role Profile 

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability. 
 
What you will learn 
Leading a high performing team 
Developing others 
Sales and promotion 
Customer service 
Effective communication methods 
Product and service knowledge 
Branding and Marketing 
Stock Management 
Merchandising 
Operating technology 

Progression  

Progression from this apprenticeship could be into a Junior Retail Management position. 
 
End-point assessment - What is this? 
End-point assessment is a new way of assuring quality in the apprenticeship system. It replaces the existing model of continuous assessment resulting in qualifications. 
 
Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/ provider as ready for end-point assessment of their knowledge and practical capabilities. In most cases, the assessment will be graded and must show the apprentice is fully competent and productive in the occupation. 
 
Retail Team Leader End Point Assessment consists of: 
 
Knowledge test 
Retail business project 
Professional discussion 

Next Steps 

For more information on Apprenticeships or to apply for an apprenticeship, please contact the Business Development Team on; 
01329 825805 

 

28a Lower Bath Lane 
Fareham, Hampshire 
PO16 0DH 
By Phone 
01329 825805 
By Email 

Recognition 

European Social Fund Logo
Ofsted Outstanding Logo
Skills funding agency logo
Apprenticeships logo
Matrix logo
Training Excellence logo
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