Operations Department Manager Programme 


Operational Department Manager 



18-24 months 
Management Apprenticeship Classroom training


Role Profile 

An Operations/Departmental Manager is someone who manages teams and/or projects, to achieve operational goals, as part of the delivery of the organisation's strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. 
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. 
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers. 
What you will learn 
Leading and managing people 
Building relationships 
Operational management 
Project management 
Financial skills 
Decision making 
Alongside the Level 5 Apprenticeship you will complete the ILM Level 5 Diploma in Leadership & Management, which will be fully accredited. 
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment. 
On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI 
End-point assessment – What is this? 
End-point assessment is a new way of assuring quality in the apprenticeship system. It replaces the existing model of continuous assessment resulting in qualifications. 
Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/ provider as ready for end-point assessment of their knowledge and practical capabilities. In most cases, the assessment will be graded and must show the apprentice is fully competent and productive in the occupation. 
Operational Department Manager End Point Assessment consists of: 
Knowledge test 
Competency based interview 
Assessment of portfolio of evidence 
Presentation on work based project with Question and Answer session 
Continuing Professional Development Log review and professional discussion 

 Next Steps 

For more information on Apprenticeships or to apply for an apprenticeship, please contact the Business Development Team on; 
01329 825805 


28a Lower Bath Lane 
Fareham, Hampshire 
PO16 0DH 
By Phone 
01329 825805 
By Email 


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