BTEC Level 3 Diploma in Customer Service 

Qualification  

BTEC Diploma in Customer Service (QCF) 

Level 

3 

Duration  

12-18 months 

Progression 

Entry Requirements 

Preferably GCSE English and Maths at Grade A-C or equivalent i.e. Functional Skills or Key Skills. However, applications are assessed on an individual basis following initial assessment of English, Maths and ICT. 

Details 

The BTEC Level 3 Diploma in Customer Service (QCF) is for learners who work in, or who want to work in customer service roles such as: 
 
Customer Service Supervisor 
Customer Relationship Manager 
Customer Service Team leader 
Client Services Officer Events Coordinator 
 
The qualification gives learners the opportunity to: 
 
develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry 
 
develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service 
 
develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS) 
 
have existing skills recognised 
 
achieve a nationally-recognised Level 3 qualification. 

Next Steps 

For more information on Apprenticeships or to apply for an apprenticeship, please contact the Business Development Team on; 
01329 825805 

 

28a Lower Bath Lane 
Fareham, Hampshire 
PO16 0DH 
By Phone 
01329 825805 
By Email 

Recognition 

European Social Fund Logo
Ofsted Outstanding Logo
Skills funding agency logo
Apprenticeships logo
Matrix logo
Training Excellence logo
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